Return Policy
30 Day Return Policy: Customers can return most unused, never installed, like-new* items 30 days from the date of receipt. Items can only be exchanged for like items. Refunds will be given for items returned within 30 days of receipt.
• Refunds are issued to your original payment method.
• The customer is responsible for the return shipping charges.
• Shipping charges are not refundable.
• Re-Stocking Fee: DBN charges a 10% re-stocking fee on all returned stems.
Like-new Condition: Returns may be refused when the returned item is not in like-new condition. These situations will lead to refused returns:
• Installed items
• Items missing parts or the original packaging material
• Items damaged in return shipping due to improper packaging
• Damage due to customer negligence
• Items with scour marks that show installation or attempted installation from nuts, bolts, screw-driver’s, washers, etc.
How to Start a Return:
• Request a Return Authorization: Do not ship your return back to us until you have an RMA.
• Place a copy of your invoice or order confirmation inside the package.
• Carefully package your items
• Ship the items back to the return address listed on the RMA. Keep your tracking information for proof of delivery.
• Returns are usually processed within 15 days upon receiving the items back.
• We are not responsible for tracking returns shipped without an RMA.
Preorder Cancellation: Preorders are eligible for a 90% refund. Refunds are issued to your original payment method at the conclusion of each preorder period.
3rd Party Charges:
• DBN is not responsible for any 3rd party installation charges.
Received a Defective Item?
• If you feel that you have received a defective item, please click the form button below. If the stem is deemed defective by our staff, we will replace or refund the product and any shipping charges. If a stem does not fit because your bicycle has been modified or customized, it does not definitively mean the item is defective. If you have an issue due to fitment, we will offer our advice. We are here to help.
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